Sunny Line Limited

• Hong Kong based company
• Call center integration, implementation and consulting businesses
• Current serving areas: Hong Kong, Macau and Guangzhou/China
• Other serving areas: available on request
• Computer Telephony Integration (CTI) servers / solutions:
• CTI-server: Genesys T-server, Genesys SIP T-server and Envox CT-Connect
• Genesys solution: Enterprise Routing Solution, Outbound Contact Solution and Reporting
• Genesys version: 7.x and 8.x
• Telephone ACD switch/(CTI-link): Avaya (DLG on MAP-D and AES), Nortel (Symposium-Link) and Cisco UCM
• Asterisk IP switch: deployment and customization for call center environment
• Asterisk IP switch: gateways customization (H.323, SIP, T1/PRI, E1/PRI, E1/R2)

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